ndl-metascybe

  • Support

    ndl-metascybe provide local support to our customers and partners and act as 1st or 2nd line of support for the applications and products we supply. Some of the facilities available to our contract customers are as follows.

  • Help Desk

    A dedicated support desk is available for logging of all support calls and requests. These calls are handled, qualified and constantly reviewed to bring any outstanding issue to a close as soon as possible.

  • Software Updates

    Most software updates can be performed remotely and automatically. This includes patches, version updates and new features.

  • Training

    Through our product partners, ndl-metascybe offer a range of tailored and standard training courses for all the solutions we offer. Please contact us for more information.

  • email

    For customers without a valid contract support calls can be logged by emailing Support and we will endeavor to initially respond to your query within 24 hours.

  • Remote Access

    With our customers' permission, much of the support we provide can be carried out remotely, greatly increasing the time-to-fix and ensuring our customers and yours experience a high level of up time and service.

  • Professional

    We treat our customers like you would treat yours, nothing less.

  • Knowledgeable

    Constant training and manufacturer support keeps us up-to-date.

  • Accountable

    Your problem is our problem. We won't point fingers.

  • Online support

    While our new support centre is being developed, please click here to find out how to contact the support department.