NDL

Moray becomes the 17th Scottish council to adopt Lagan ECM

Belfast, Northern Ireland -- Moray Council has become the 17th Scottish council to adopt Lagan’s Enterprise Case Management (ECM) and the first to also include the awi corporate mobile working solution supplied by Lagan's integration partner NDL.

Moray is a rural council in the north of Scotland with a population of 88,000, comprising a network of small towns and villages that all need access to council services. It is home to two large RAF bases and the biggest concentration of malt whisky distilleries in Scotland.

The council has recently embarked on a major business transformation programme which aims to improve customer service and streamline the back office functions while making a significant contribution towards Moray's challenging financial savings targets.

The council opted to take advantage of the Improvement Service’s National Framework Agreement in order to benefit from the direct experience of other councils in Scotland, and access the favourable terms of the agreement between Lagan and the Improvement Service. Lagan now works with over half the local authorities in Scotland, serving over two million citizens.

Mark Palmer, the Council’s Chief Financial Officer and Senior Responsible Officer for the Designing Better Services Programme said, "Lagan's Enterprise Case Management solution is seen as one of the key technologies underpinning the Moray Council’s transformation agenda that will help drive the changes and service improvements that we are expecting. We are also pleased to be joining the community of Scottish local government Lagan users and hope that this will bring efficiency benefits by working together to develop the system."

If you want more information about how it can work for you CLICK HERE.