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CRM Systems and Integration 2009

The 2009 Integration & CRM report from NDL is in its 6th year and this year is the largest survey ever with 243 authorities taking part. NDL interviewed, during July and August, e-Government and IT Managers throughout England, Scotland and Wales. This comprehensive report looks at a host of issues facing local authorities from the benefits derived from CRM systems, NI14 and NI195, Code of connection and routes to integration and middleware to name a few.

A big "Thank you "to all those who took part.

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