NDL

Case Studies

Thrive Homes

August, 2010

New housing association Thrive Homes is committed to improving not only its housing stock but also the quality of the services it delivers. To achieve this, it has embarked on a programme to integrate existing back office applications. awi, NDL’s integration technology, is playing a major role in enabling Thrive to achieve its aims. To find out more and apply for the full case study, click here.

Stroud District Council Improves Services Through More Efficient Integrated Technology Solutions

June, 2010

Stroud District Council, like all local authorities, faces reduced funding while still having to introduce efficiencies. It initially used awi, NDL’s integration server technology, to transfer microfiche images to its central document management system. It then realised that awi would be a powerful tool to use elsewhere, and would enable its experienced in-house team to develop cost-effective solutions for integrating disparate systems. Now a number of services across the authority are starting to benefit. To find out more and apply for the full case study, click here.

Transforming service delivery to the people of Rochdale

June, 2010

Rochdale Metropolitan Borough Council teamed with ICT provider Agilisys to transform the delivery of its environmental services. Rochdale chose Microsoft Windows devices as part of a flexible mobile way of working and awiMX from NDL to integrate the contact centre with the field staff. awiMX was selected as it offered a flexible easy to use platform that Rochdale could use to develop applications that automatically integrated with the back office. This means that Rochdale can provide real-time updates to customers, something they could never do before. Within the first year of deployment, Rochdale Council is on track to save £1.2 million...... To find out more and apply for the full case study, click here.

Daventry District Council.

December, 2009

Daventry District Council is in the process of implementing an integration programme to streamline all the environmental service calls into a “one stop shop” as part of their service transformation programme with the goal of saving both time and money. The IT team identified environmental services calls as an area of focus that might provide an opportunity to improve efficiency, generate savings and provide a fast return on investment. During their initial investigations they looked at individual APIs but found this was a cost prohibitive way to proceed. However, they were under considerable pressure to save money and reduce the administrative burden as well as meeting important national reporting standards, and had to look for an alternative approach. awiSX, from NDL offered the perfect solution as they were able to maintain and extend the investment in the back-office application whilst fronting the service requests in a simple manner using Lagan CRM. Using awiSX allowed Daventry District Council to maintain the use of the back- office application for the core functionality and national reporting standards that M3 offered without re-creating this functionality in the CRM. To find out more and apply for the full case study, click here.

Bristol City Council.

October, 2009

Bristol City Council is implementing a programme of integration across its existing central applications to improve service delivery. To support this, it has selected awi, NDL’s integration suite, as a reliable and versatile alternative to individual vendor APIs. Using awi’s comprehensive range of components, it has successfully introduced a mobile application for its fly tipping service, and has now launched an online self-referral form for health and social care. It will now move on to use awi across other applications. To find out more and apply for the full case study, click here.

Immediate handling of service requests at Dudley.

July, 2009

Dudley MBC’s one-stop-shop is enhancing customer service by using NDL’s awi to integrate CRM with back-office applications. Front-office staff can now take details of faulty street lights and trigger service requests immediately in the back office. They are also putting tenants in contact immediately with the relevant housing manager for their area. To find out more and apply for the full case study, click here.

Blue Badges assessment time slashed at Halton.

June, 2009

The time taken to assess eligibility for Blue Badge disabled car permits at Halton Borough Council has been slashed from 30 days to instant decisions. By using NDL’s powerful awi integration server technology, front-office staff are able to access all relevant back-office applications via a single screen in the CRM application, streamlining the service they give to customers. To find out more and apply for the full case study, click here.

Maldon DC rationalises front-office e-forms through integration.

April, 2009

Maldon District Council has radically improved customer service by integrating the front office with disparate back-office systems. Customer-facing staff are able to enter details into a simple e-form, raise job sheets and arrange a call out with the contractor, with no re-keying of data. In one particular application, this has dramatically reduced errors in job locations, providing a powerful bargaining tool when the service contracts are re-negotiated. To find out more and apply for the full case study, click here.

Wrexham County Borough Council integrates key back-office applications with its electronic document management system.

March, 2009

Wrexham County Borough Council integrates key back-office applications with its electronic document management system. According to John Sharp, Principal Systems Officer at Wrexham CBC, “We were faced with a frustrating lack of integration between some of our key systems, and simply could not justify the expense of individual vendor’s integration solutions. Using awiDX has helped us create a cost-effective alternative which provides exactly the same functionality at a fraction of the cost.” To find out more and apply for the full case study, click here.

Scottish Borders has rationalised its network of contact centres.

March, 2009

As part of its business transformation programme, Scottish Borders has rationalised its network of contact centres. To support this, it has used NDL's awi integration technology to provide instant access from the front office to back-office applications. The first area to benefit is Street Scene environmental services requests, driving significant cost savings. To find out more and apply for the full case study, click here.

Tameside NI 14 initiative slashes processing time and cuts costs.

February, 2009

As part of an initiative to meet NI 14, Tameside Metropolitan Council has streamlined the approval process for free school meals by integrating front office transactions with all relevant back-office systems. Using NDL’s awi technology, the time it takes for authorisation has been slashed, and huge cost savings achieved. It is now using awi to support the Tell Us Once project. click here to request a copy of the case study.

Coast & Country HA streamlines supplier orders.

December, 2008

Housing association Coast & Country has slashed processing time for purchase orders and payment of supplier invoices by implementing awi from ndl-metascybe. The entire process has now been fully automated, releasing resources for other tasks and cutting paper storage costs. It is now extending the solution to support its move to choice-based lettings. click here to request a copy of the case study.

Winchester cuts time and costs through mobile working.

October, 2008

Winchester City Council is reaping significant financial benefits by implementing mobile working. As part of a cross-authority initiative, building control inspectors and environmental wardens are able to work more effectively when out in the community by using ndl-metascybe’s awiMX integrated mobile platform. Plans are now in place to extend this to other teams. click here to request a copy of the case study.